Refund Policy
We strive to provide a seamless shopping experience. If you're not completely satisfied with your purchase, our refund policy ensures a smooth and hassle-free process.
1. Refund Eligibility:
1. Refund may be requested in the case of a failure in the diamond processing. This
includes situations where the user does not receive the diamonds, or if the processing
time exceeds reasonable limits.
2. To be eligible for a refund, the request must include proof of purchase and details
regarding the failure to receive the diamonds.
2. Non-Refundable Items:
Once you have purchased either the design, code, or both packages, you will have access to all of the future updates based on the roadmap, free of charge.
3. How to Request a Refund:
1. To initiate a refund, please contact our customer support team (no ws) with your
order number and reason for the refund request.
2. Our team may request additional information to process your request effectively.
4. Refund Processing Time:
1. Once your refund request has been approved, please allow 7 to 10 working days for
the transaction to be processed.
2. Depending on your payment method, the time it takes for the refund to reflect in your
account may vary.
6. Changes to the Refund Policy:
1. Lootbox reserves the right to update or modify this refund policy at any time. Any changes will be effective upon posting the revised policy on our website.